Shipping Policy

Last Updated: July 2026

Thank you for shopping with Aquarium Aquascape. We take great care in packaging every order to ensure your order arrives safely.

Processing Time

• Orders are typically processed within 1–3 business days after payment is received.
• During holidays, sales events, or periods of high order volume, processing times may be slightly longer.
• Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Methods

We ship throughout the United States using trusted carriers such as USPS, UPS, and FedEx. The carrier and shipping service are selected based on your order size, weight, and destination.

Shipping rates are calculated at checkout based on the items in your order and delivery location.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active after the shipping label is created.

Delivery Times

Estimated delivery times vary depending on the shipping method selected and your location. Most domestic orders arrive within 2–7 business days after shipment.

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

Natural Products

Our driftwood and stones are natural products, meaning each piece is unique in shape, color, size, and texture. The item you receive may vary slightly from product photos, making every hardscape one of a kind.

Shipping Damage

While we package every order carefully, shipping damage can occasionally occur.

If your order arrives damaged:

• Contact us within 48 hours of delivery.
• Include your order number and clear photos of the damaged item(s) and packaging.
• We will work with you to resolve the issue as quickly as possible.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If an incorrect address is entered, please contact us immediately. We will do our best to update the address before the order ships.

Orders returned due to an incorrect or undeliverable address may require additional shipping charges to be resent.

Lost or Delayed Packages

Once a package has been accepted by the shipping carrier, delivery is under the carrier's control.

If your package appears lost or significantly delayed, please contact us. We'll gladly assist you in working with the carrier to locate your shipment.

International Shipping

At this time, AquariumAquascape.com primarily ships within the United States. If international shipping becomes available, eligible destinations and rates will be displayed during checkout.

Questions

If you have any questions regarding shipping or your order, please contact us through our Contact page, and we'll be happy to help.